Complaints & Refunds

How to complain

Write to kontakt@apthub.pl with your account name, a description of the problem and when it occurred. We reply within 14 days. Justified complaints are resolved by fixing the fault, extending your paid period, or a proportional refund for downtime caused by us.

Subscription refunds

• The 7-day trial is free — cancelling then costs nothing.
• Monthly plans: cancel any time, effective at the end of the paid month; the started month is not refunded.
• Yearly plans run for the prepaid period; early cancellation does not refund unused months, except as described in the Terms or required by law.

14-day withdrawal

The Service is for businesses. Sole traders for whom the contract is not of a professional character keep the statutory 14-day right of withdrawal — one e-mail to kontakt@apthub.pl suffices. Refunds follow within 14 days via the original payment channel (e.g. back through Przelewy24).

Payments for stays

AptHub does not intermediate guests' payments — they go directly to the property. Complaints and refunds concerning a stay go to the property you booked; its contact details are on its website and in the booking confirmation.